Frequently Asked Questions

Everything you need to know about bringing Vvenace into your home.

What is the typical shipping timeframe for furniture items?

Most of our home decor and furniture items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.

Does Vvenace offer international shipping?

Currently, we ship to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.

Are the materials used in your products eco-friendly?

Vvenace is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and non-toxic finishes to ensure a healthy environment for your home.

What should I do if my order arrives damaged?

Please inspect your package upon arrival. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement at no extra cost.

Do you provide assembly services for larger furniture pieces?

While our products are designed for easy self-assembly with included tools and instructions, we also offer a 'White Glove' delivery option at checkout for professional assembly and packaging removal.